I think the engagement debate is starting to get a little outta hand and confused. Social Media can be done correctly or incorrectly, if its managed well. It was up until the dreaded COVID, staff have either not been replaced or not implemented back to pre covid days. You can’t take criticism then don’t look for praise, you can’t filter social media, you can manage it, that’s done by being professional and not giving fuel to start a fire. You can’t dictate what is discussed and censor, if you try and then hide, well that’s just adding rocket fuel to the fire.