The cost of streaming a game is the same whether it’s a pre season or not, £15 will be the norm. On the rare occasion I have had a problem with infinity I have had a full refund , but that was awhile ago and technology has moved on big time. Swoping seats for webcasts would be a logistic nightmare, these guys are working flat out as it is, the cost of air time is very expensive, plus the professional guys you need to make it happen. Believe me I have been in the broadcasting game for 39 yrs and our club won’t be making much, and on some games maybe zilch, it’s more of a facility they offer than a money spinner, and that’s a fact. Stay Safe All.